Q: How long does shipping take?
Processing takes 1–3 business days. U.S. shipping takes 3–7 business days depending on the shipping method.
Q: Do you offer refunds?
We offer store credit for returns that meet our return policy requirements.
Q: How do I track my order?
Once your order ships, you will receive a tracking number by email.
Q: Can I change or cancel my order?
Orders cannot be changed or canceled once they are placed. Please double-check your information before checkout.
Q: What if my package says delivered but I don’t see it?
Please check with neighbors, your mailbox, and your local carrier. Once marked delivered, we are not responsible for lost/stolen packages.
Q: Do you ship internationally?
Yes! International shipping is available to select countries at checkout.
Q: What payment methods do you accept?
We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.
Q: How do I contact customer service?
You can reach us anytime at theupgradehaus1@gmail.com. Please allow 24–48 hours for a response.